Privacy Policy for SuperBatch

1. Information We Collect

1.1 Personal Information

We collect the following personal information: - Name: To personalize your experience and communicate with you - Email Address: To send account notifications, service updates, and support communications - Payment Information: Processed securely through Stripe. We do not store complete payment card details on our servers

1.2 Content and Usage Data

- Uploaded Media: Video clips and images you upload to our platform - Product Information: Product details you provide for ad generation - Generated Content: Videos and images created through our service - Usage Analytics: Information about how you use our platform, including generation history and credit usage

1.3 Technical Data

We automatically collect certain technical information: - IP Address - Browser type and version - Device information - Operating system - Usage patterns and interaction data - Cookies and similar tracking technologies

2. How We Use Your Information

We use your information for: - Service Delivery: Processing your ad generation requests and managing your account - Payment Processing: Handling transactions and credit management - Communication: Sending service notifications, updates, and responding to inquiries - Improvement: Analyzing usage to improve our AI models and platform features - Support: Providing customer service and technical assistance - Legal Compliance: Meeting regulatory requirements and protecting our rights

3. Data Storage and Security

- Your data is stored on secure servers provided by Supabase - Payment processing is handled by Stripe with industry-standard security - We implement appropriate technical and organizational measures to protect your data - Media files are stored securely with access controls - We retain your data for as long as your account is active or as needed to provide services

4. Data Sharing and Third Parties

We share your information only with: - Payment Processors: Stripe for payment processing - Cloud Services: Supabase for database hosting, Upstash for queue management - AI Services: ElevenLabs, Anthropic, Google (Gemini), and Shotstack for content generation - Analytics: To understand platform usage and improve services We do not sell, rent, or trade your personal information with third parties for their marketing purposes.

5. Your Rights

You have the right to: - Access your personal data - Correct inaccurate information - Request deletion of your account and data - Export your data - Withdraw consent for data processing - Object to certain data processing activities To exercise these rights, please contact us through our support channels.

6. Cookies and Tracking

We use cookies and similar technologies to: - Maintain your session and authentication - Remember your preferences - Analyze platform usage - Improve user experience You can control cookie settings through your browser, though some features may not function properly if cookies are disabled.

7. Children's Privacy

SuperBatch is not intended for children under 13 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately.

8. International Data Transfers

Your data may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers.

9. Data Retention

We retain your personal data for as long as necessary to: - Provide our services - Comply with legal obligations - Resolve disputes - Enforce our agreements When you delete your account, we will delete or anonymize your personal data within a reasonable timeframe.

10. Changes to Privacy Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via email or through a notice on our platform. Continued use after changes constitutes acceptance of the updated policy.

11. Contact Information

For privacy-related questions or requests, please contact us: AW SCALE FZ-LLC FOAM0615, Compass Building Al Shohada Road, Al Hamra Industrial Zone - FZ Ras Al Khaimah, United Arab Emirates License Number: 47023322